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If you are not entirely satisfied with your purchase, we’re here to help. Alternatively, you can contact us to resolve your query Here.
Please read below following policies for replacement, order cancellation and refunds.
Any IVVO mobile phone, which has developed a functional Defect within 201 Days from Proof of purchase/ date of activation whichever is earlier, would be consider for replacement.
You can read our Replacement Policy.
If the order is cancelled within a day’s time subject to product not dispatched we will refund your payments. Refund will be processed through same mode within 10 working days. iVVO makes best possible efforts to provide quality products and services. All models undergo quality checks and required tests to ensure zero fault.
Once we receive your request for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will initiate. Refund amount is calculated by deducting 1.99% plus GST (Internet Payment Charges) from your original payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Refunds will be issue to the same payment method which were used at the time of purchase.
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
If you have any questions about our Refund and Cancellation Policy, please contact us Here or: By email: firstname.lastname@example.org or call us on 1800 258 5833